Your most recent tickets are listed on the Support Centre page itself, under Your tickets. The full list, with search and filters, is behind View all tickets.
- Open the Support Centre. Click any ticket in Your tickets to open it, or View all tickets for the complete list.
- Find your ticket: search by keyword or filter by status and priority. A dot next to the subject means there’s a reply you haven’t read.
- Open the ticket to see the conversation. Type in the reply box (attachments welcome) and press send. Replies from our team appear in real time and are also emailed to you.
Ticket statuses are Open, Pending, Resolved, and Closed, and you’ll get an email whenever the status changes.
Note: Once a ticket is resolved, you’ll be invited to rate your experience from 1–5 stars; it takes two clicks and genuinely shapes how we improve.