If you expected a court-list match and didn’t see one, the most common cause is that the client’s notification preferences exclude the type of match Acquit found.
Each client either follows your account-wide notification settings or overrides them with custom rules. When the override is on, only the match types you’ve ticked fire notifications; everything else is silently filtered out.
How to check
- Open the client’s Manage Client page.
- Go to the Notifications section.
- Check the Override Default Settings toggle. If it’s on, only the ticked match types (Exact, Likely, Possible, Tentative, Surname) trigger notifications for this client.
- Tick more match types, or turn off the override to fall back to your account-wide defaults.
Other causes that look like a missing match
- Small spelling difference: if the list spells a middle name “Rudolf” but the client is saved as “Rudolph”, Acquit grades it Possible rather than Exact, so Exact-only preferences stay silent.
- Court list format changed: a court may switch from initials (“BRIERS AR”) to full given names (“BRIERS, Alexander Rudolf”), so the same client grades Exact under one format and Likely or Possible under the other.
- Court not monitored: check the Court Monitoring chips on the same page to confirm the relevant court is selected.
- Notifications paused: confirm match notifications haven’t been paused account-wide in your settings.
Tip: If you keep enabling Possible or Tentative for one client, fix the small typo in their saved name and matches become Exact automatically.