Open the client, go to the Emails tab, and click Compose on a template. Acquit fills in the details it already knows (the client’s first name, the court, the date and time, your name and firm) and shows you the finished email before anything happens.
- Pick a template: court reminder, attendance required, outcome and next date, adjournment notice, or custom.
- Check the court date selected at the top; switch it if the email is about a different listing.
- Fill in anything left in [square brackets], such as where to meet.
- Click Open in default mail editor. The email opens in your own mail program (desktop Outlook for most firms), addressed to the client and ready to send.
If your Outlook connection allows it, an Open in Outlook Web button appears too. It saves the email as a draft in your own mailbox and opens it in Outlook on the web, with no length limit and line breaks intact.
Signatures
Mail programs do not add your saved signature to a prefilled email; that is Outlook’s behaviour, not Acquit’s. The templates end with your name and firm for exactly this reason; edit a template to carry your full signature block if you want one.
Outcome details and file notes
For the outcome and adjournment templates, Acquit also fills in what it recorded about the appearance: the adjournment reason, the bail result, and any orders and directions with their due dates; anything not recorded is simply left out. Your internal file notes are never pasted in automatically; they appear beside the email under From the file note, and only an explicit Insert click adds them.
Other ways in
The compose window also opens from the moments you would naturally send an update: the Email client button after saving scanned file notes, the toast after marking a date adjourned, and Email Client in any court date’s actions menu, each with the relevant details prefilled.
Tip: if the client has no email address on file, add one in client details first; the Copy button works either way, so you can paste the wording anywhere.