The quickest way to reach us is a support ticket: you get email updates and can track every reply.
- Open the Support Centre from the help menu in the page footer. It opens on a single page with a search box, your own tickets, and links to the documentation.
- Click New ticket.
- Fill in a subject, category, and priority, then describe the issue. Include what you expected and what happened instead. As you type, related help articles appear in case one solves it on the spot.
- Optionally link one of your clients for context, and attach screenshots, videos, or PDFs.
- Click Submit Ticket. You’ll receive a confirmation email with your ticket number right away.
Tip: There’s also a New Support Ticket shortcut in the header actions menu, so you can lodge a ticket from any page.