Clients Collaboration & sharing

How do I hand a client file over to a colleague?

Open the client, click Client Settings, find Owner under People, and click Hand off. Sharing keeps a file yours; handing off moves conduct of the matter entirely.

  1. Pick the colleague taking the file and add an optional note.
  2. Leave Keep me on this file as a collaborator ticked if you are staying involved.
  3. Confirm the handoff.

The file’s match alerts, calendar sync and task defaults all follow the new owner from that moment.

Note: You can only hand over files you hold; moving a colleague’s file off them is admin-only.

← Previous How do I share a client with another firm member? Next → I support other solicitors. How do I get access to their matters?
Still need help? Sign in to contact support