When a client belongs to your firm but has no assigned lawyer, law-list match notifications are routed according to your firm's notification setting.
- Open the Firm Console and go to Notification preferences (under Settings in the console sidebar).
- Find the Unassigned Client Notifications card.
- Choose who should be notified: Owner only (default), All admins, or a Specific member.
The chosen recipients will receive both an in-app notification and a match email, just like they would for their own clients. The notification includes a prompt to reassign the client.