Overview Roadmap

Getting Started

Your dashboard

What can I see on the Home page? What is the Next Up widget? What is the Today's agenda summary?

Navigation & tours

What are the guided tours, and how do I turn them off? What keyboard shortcuts does Acquit have? How do I navigate around Acquit?

Appearance

How do I switch between light and dark mode? How do I change my accent colour, fonts, or text size?

Setup & help

What is the onboarding wizard? What is the Getting Started guide? How does onboarding handle my calendar and the firm’s shared diary? How do I access my Settings or profile? Where can I get help or read the guides? How do I use Ask Acquit, the in-app help assistant? Where can I see what's coming next in Acquit?

Clients

Adding & editing

How do I add a new client or lead? Can I assign a new lead or client to a colleague? How do I record a DVO or traffic (non-criminal) matter? What do the Case Lookup and Prisoner Search buttons do? How do I match Case Lookup results to a saved client? How do I import clients from a CSV file? How does a firm import decide where clients go? What is the difference between a Client and a Lead?

Managing your list

How do I search and sort my clients? How do I archive or restore a client? How do I choose which court types to monitor for a client?

Client overview

What is the AI Brief on a client's overview? What is the Case Timeline? How do I add a milestone to the Case Timeline?

Matters & court dates

A past client is back with a new charge. How do I handle a returning client? How do I add a court date to a matter? How do I add a court date, event, or task across several of a person's matters? How do I link two files as one matter? How do I link a court date or event to a charge group? How do I adjourn and reschedule a court date? How do I record what happened at an appearance?

Collaboration & sharing

How do I share a client with another firm member? How do I hand a client file over to a colleague? I support other solicitors. How do I get access to their matters? What does the group icon next to a client name mean? How do I see only the clients shared with me? What happens when I appear in court for another lawyer's client?

Emailing clients

How do I email a client about their court date? Can I change the wording of the client email templates? Does Acquit send or store the emails I write to clients?

Taking on a matter

How does the conflict check work?

Running a matter

How do I track disclosure and the brief of evidence? How do I import a disclosure index?

Tasks

How do I create a new task? How do I mark a task as complete? What do the task statuses mean? Can I set a reminder for a task? How do I track time on a task? What are the suggested tasks at the top of my Tasks page?

Messages

How do I start a new conversation? How do I create a group chat? Can I send files and voice messages in chat? How do I pin, mute, block, archive, or search messages? How do I block someone in Messages? Can I edit or delete a message after sending it?

Town Agencies

Requesting cover

How do I request court agency work from another lawyer? What are agency instructions and how do I send them? How do I create bulk requests for multiple courts? What is a collection request and how do I create one? How do I assign a request directly to someone from chat? When do agency requests expire? Can I offer or ask for a fee when covering an appearance?

Covering for others

How do I accept or manage an agency request? Can accepted agencies go in my Outlook calendar? Can I accept or manage several requests at once? How do I submit an outcome report after covering a matter? Can I edit an outcome report after submitting it? How do I print a handover brief for court?

Marketplace & visibility

How do I control my visibility on Town Agencies? How do firms appear on the Town Agencies marketplace? Can I switch between list and table view in the marketplace? What do the quick filters (Urgent, Today, This Week) do? Does the Town Agencies page update in real time? Why doesn't a colleague show as available when they have an active request?

Trust & outcomes

How do I rate a covering lawyer after they help me? What is law list verification and how does it work? What happens if my helper doesn't submit an outcome report? What is the FTA warning and what should I do about it? How does the helper reliability score work?

Notes, analytics & AI

How do I add notes to an agency request? How do I view my Town Agencies analytics? What are AI summaries and how do I enable them? What is the Smart Brief?

Law Lists

What are Law Lists and how do I view them? How does client name matching work? What do the different match types mean? What happens when I click a law-list match on my dashboard? Why does a court date show “In law list” or “Differences found”? My client is listed in two courtrooms on the same day Why am I not getting match notifications for a client? Can I exclude a match that is not my client? Will I be notified if a client is removed from the law list?

Calendar & Court Dates

Setup & sync

How do I connect my calendar to Acquit? How do I manually sync my calendar? How do I set up my calendar pattern? How do I manage calendar abbreviations? A court date is in my calendar but never appeared in Acquit. Where did it go? How do I colour-code my synced court dates in Outlook? Can I change how Acquit writes entries into my calendar? Can different appearance types have different calendar formats? Why isn’t Acquit writing court dates to my new calendar yet? How do I disconnect my calendar? Why am I seeing a "Reconnect Outlook" warning on my calendar settings?

Court dates & events

Does Acquit warn me if a court date falls on a public holiday? Where do I find the number to ring for a telephone conference? How do I save a court date to the firm's shared diary? How do I set a default length and start time for new court dates and events? How do I set default reminders and free/busy status for synced events? How do I record court outcomes and adjourn matters in bulk? How do I print file notes for a court day? How do I record a finalised matter from a file note? My list was heard in a different courtroom. How do I move my matters? How do I generate the Court 20 callover coversheet? What's the Agenda view on the calendar page?

Smart matching & AI

What is Smart Matching and how does it work? How does Smart Matching decide what to match? How does Smart Matching handle new people it finds in my diary? What do the AI and Community badges mean in the calendar wizard? What are uncertain matches in the calendar wizard? Does scanning my calendar for shorthand use AI? Why is the Calendar Pattern card showing AI suggestions I didn't scan for? Why is Acquit recognising abbreviations I never added?

Fixing matches

Why was my event incorrectly matched as a court date? How do I report a wrongly matched court date? What do I do if a scanned file note can't be read?

Court dates & events

How do I add appearance instructions to a file note?

Court dates

What is the weekly court prep pack?

Find time

How do I find a free day to list a sentence, trial, or video conference? What does the AI advisor on Find time do? What does "Ignore mentions" do on Find time? How do I find a clear week for a trial?

What is the calendar check, and is it safe?

Insights

Getting started

How do I view my practice analytics? What is on the Insights overview? How do I check my lead pipeline analytics? How do I view case outcome statistics?

Practice health

What is the Practice Health Score? What does "Pre-court silence" mean? What does the Calendar Pressure strip show? Why don't I see anomaly callouts every week?

Deep dives

What is the Adjournment Fingerprint? What does the Pipeline Forecast tell me? How do I read the Win Rate × Venue table? What are Charge Themes?

Tools

Offence lookup (GOAT)

How do I look up a criminal offence in the GOAT Tool? How do I check an offence as it stood at an earlier date? Is the GOAT tool from georgecriminallawyers.com.au still available? How do I check a drug's schedule, quantities and diversion eligibility?

Document generation

How do I generate a Registry Committal form? How do I generate an s651 application? How do I generate a bail application? How do I generate a draft bail order? How do I add conditions to a draft bail order?

File review & sizing

What is the Matter Size Calculator? How do I run a Lexon EMR file review? Are my evidence files uploaded when I use the Matter Size Calculator? Why do some audio or video files show as “couldn’t be read”?

Court timelines

How do I estimate the timeline for a sexual violence list matter? How do I add a client's SV List schedule and form deadlines?

Charges

How does charge extraction work? How does charge extraction handle drug charges? What document types can I upload for charge extraction? How do I manually add a charge to a client? How do I assign or change a file number for charges? How do I record charges being committed to a higher court? How do I find the benchbook chapter for a charge? How do I search or filter charges on a client? Can I delete multiple charges at once? How do I sort, copy, or download charges for a specific file? How do I record a client's bail conditions?

QLD Courts integration

What is the Adjourn Online browser extension? How do I lodge an online adjournment from Acquit? When is the online adjournment cutoff? What happens after an online adjournment is filed or refused?

Community

What is the Community? How do I post in the Community? What are the Community directories? How do I share documents and precedents with other lawyers? How do I use the benchbooks? Who can see what I share in the Community?

Billing & Subscription

What is early access and how do I get an invite? What plans does Acquit offer and how much do they cost? How does the 14-day free trial work? How do I manage my subscription or update my payment method? How do I cancel my subscription? Where can I find my invoices? Can someone else pay for my subscription?

Account & Security

How do I change my password? How do I set up two-factor authentication (2FA)? How do I sign in with a passkey? Can I sign in with my Microsoft 365 account? What if I'm locked out, or I've lost my 2FA device? How do I change my email address? How do I manage my active sessions and trusted devices? Can I switch between two accounts without signing out? How do I update my profile details? Why am I being asked to set up two-factor authentication? How do I download a copy of my data? How do I close my account, and what happens to my data? How will I know if the Terms or Privacy Policy change?

Notifications

How is the notifications drawer organised? What email notifications can I receive from Acquit? Why do I sometimes get several match emails in one morning, and can I get just one? What is the daily agenda email? What is the weekly legal digest email? Why did I get a reminder to diarise my next court date? Can Acquit warn me before an online adjournment cutoff passes? How do I pause all notifications? How do I control which court list matches trigger notifications? How do I change my notification sounds? What are magistrate allocation notifications?

Firm Management

Console & activity

What is the Firm Console? How do I see everyone's court schedule for the week? How do I view the firm activity feed? What activity events are tracked? What does the Firm Account see when they log in?

Clients & assignment

What is the firm pool, and how do I claim a client from it? How do I see every client in my firm? How do I take over a file another solicitor holds? How do I assign clients from the firm pool to someone? Who gets notified when an unassigned client appears on a law list? How do I reassign a client to another lawyer? How do I move several of a lawyer's clients to someone else? What happens to shared clients when a member leaves the firm? Can firm admins or the practice manager see everyone's clients?

Members & joining

How do I invite someone to my firm? What are practice roles, and how do I convert support staff to solicitor? I received a firm invite. How do I join? What happens when someone requests to join my firm? Someone at my email domain signed up. What is this notification? How do I sign up if my firm is already on Acquit? Two of us added the same client. How do I fix it?

Town Agencies for firms

How do I set up my firm on Town Agencies? How does the firm Town Agencies inbox work? How do I create a firm-initiated agency request?

Delegation

What is delegation and how does it work? How do I switch to view a delegated member's data?

Ownership & departures

How does the departure data split work when a member leaves? Can I leave a firm on my own? How do I dissolve my firm? What happens to my data if my firm is dissolved? How do I export my firm's data? How do I reassign the Firm Account? How do I transfer firm ownership?

Alerts & analytics

How do I choose which firm alerts I receive? What automatic alerts do firm admins receive? How do I view firm analytics? What does the Firm Members analytics section show?

Support & Help

How do I contact Acquit support? How do I track and reply to my support tickets? Where can I find guides, the roadmap, and system status?

acquit.app

Help Centre Features Changelog Contact

Sign in

Topics

Support & Help

How do I contact Acquit support? How do I track and reply to my support tickets? Where can I find guides, the roadmap, and system status?