Town Agencies

How do I request court agency work from another lawyer? What are agency instructions and how do I send them? How do I create bulk requests for multiple courts? What is a collection request and how do I create one? How do I assign a request directly to someone from chat? When do agency requests expire? Can I offer or ask for a fee when covering an appearance?

How do I accept or manage an agency request? Can accepted agencies go in my Outlook calendar? Can I accept or manage several requests at once? How do I submit an outcome report after covering a matter? Can I edit an outcome report after submitting it? How do I print a handover brief for court?

How do I control my visibility on Town Agencies? How do firms appear on the Town Agencies marketplace? Can I switch between list and table view in the marketplace? What do the quick filters (Urgent, Today, This Week) do? Does the Town Agencies page update in real time? Why doesn't a colleague show as available when they have an active request?

How do I rate a covering lawyer after they help me? What is law list verification and how does it work? What happens if my helper doesn't submit an outcome report? What is the FTA warning and what should I do about it? How does the helper reliability score work?

How do I add notes to an agency request? How do I view my Town Agencies analytics? What are AI summaries and how do I enable them? What is the Smart Brief?